Sales Contract Renewal Specialist

12 hours ago


OH United States Hobart Service Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Sales Contract Renewal Specialist. In this role, you will be responsible for handling customer inquiries, processing orders, and maintaining customer requirements and pricing.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Accurately enter customer orders from various selling channels
  • Maintain customer requirements and pricing
  • Monitor and maintain EDI order systems as needed
  • Provide excellent follow-up skills and attention to detail
  • Collaborate with internal teams to ensure seamless customer service
  • Develop and maintain product knowledge to effectively answer customer questions
Requirements
  • Associate Degree in Business Administration or Marketing
  • 3+ years of sales and/or customer support experience
  • Excellent interpersonal, oral, and written communication skills
  • Proactive with good decision-making skills; able to work in an empowered environment
  • Proficient in Microsoft Office
  • Knowledge of freight terminology and shipping procedures
  • Familiarity with Credit and Collections processes
  • Ability to read and decipher quotations and purchase orders
  • Ability to plan and coordinate projects as an individual contributor or as a member of a cross-functional team
What We Offer

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

We are committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws.



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