Product Support Specialist
1 week ago
Position Summary
Murray's Cheese is seeking a highly skilled and experienced Product Support Specialist to join our Merchandising and Supply Chain Departments. As a key member of our team, you will play a crucial role in streamlining communication, creating structure, and planning to ensure seamless operations.
Your Key Responsibilities
- Assist with compiling information for reporting, communications with other departments, vendor paperwork and invoices, and other departmental administrative duties.
- Manage upload and report data for retail signage, apply price changes and uploads for all channels, and manage CSV uploads, including item record updates, weekly purchase orders, and others as business needs permit.
- Review and resolve invoice discrepancies, source replacement product based on direction from purchasing & Merchandising, and order placement for lower volume vendors.
- Coordinate transportation and manage information input into scale system.
Merchandising Support
- Provide product information to Marketing for creation of brand assets, including product descriptions.
- Assist with product planning and changes for the department, report on new item launches and feature sales.
Support for Both Departments
- Manage new item process, including setting up in system (NetSuite), receiving, distributing, and communicating.
- Oversee vendor management, including food safety onboarding, communication, donation requests, and follow-up.
- Oversee all sample coordination, including sample requests, receiving of product, and sample tastings.
- Act as internal communication point person for both departments and maintain Food Safety compliance for new items, renewals, and follow-up.
Requirements
- 2+ years of experience providing admin support in some capacity.
- Ability to work well with all levels of management and staff as well as outside clients.
- Impeccable sense of urgency and organization.
- Proficient in Excel and other Office Suite products.
- Strong analytical skills.
- Food enthusiast a plus.
- Understanding of set or industry a plus.
- Experience working with NetSuite or other ERP systems highly preferred.
What We Offer
- Weekly pay.
- 3 weeks' vacation and sick time.
- Comprehensive medical, dental, and vision benefits.
- LTD and Life Insurance options.
- Company 401k match.
- TransitChek commuter benefits.
- Inclusion in product tastings as well as trainings.
- Discounts on our products and restaurant.
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