Product Support Specialist

1 week ago

New York, United States Murray s Cheese Full time $60,500 - $72,100
Job DescriptionJob Description

Position Summary

Murray’s Cheese is seeking an enthusiastic, food loving, and experienced Product Support Specialist for our Merchandising and Supply Chain Departments. As an Support Specialist for these departments, you have a top-notch sense of urgency and strong attention to detail. You thrive on streamlining communication, creating structure, and planning, always keeping a confidential awareness to your work. You will assist with compiling information for reporting, communications with other departments, vendor paperwork and invoices and other departmental administrative duties, inter-departmental duties and projects as assigned.

The Product Support Specialist is comfortable working on a computer and has basic fluency with Excel. You keep yourself organized and are always professional and courteous when interacting with others.

This role is currently hybrid and will require two days per week of on-site work (at any of our NYC locations) based on management direction and the needs of the business.

Who You Are

  • Approachable: You are professional and helpful in all your interactions. People both inside and outside of the Company see you as a helpful resource
  • Team Player: You are a super support system You know what it takes to get the job done and enjoy working flexed hours and in various locations to support your team. You are adaptable and flexible and can prioritize requests.
  • Communicative: You understand how to clearly communicate with all levels of internal management and staff and outside clients and vendors. You have strong written and verbal skills.
  • Attentive: You are aware of the needs of the department and understand how to best support. You remain focused in all situations, always keeping an excellent record of details.
  • Strategic: You are always thinking a few steps ahead, retaining a clear focus on goals. You are always thinking of ways to improve systems or processes. If you do not know the answer to something, you know where your resources are for finding correct information.

What You Do

Supply Chain Support

  • Manage upload and report data for retail signage
  • Apply price changes and uploads for all channels
  • Manage CSV uploads, including item record updates, weekly purchase orders and others as business needs permit.
  • Review and resolving invoice discrepancies
  • Source replacement product based on direction from purchasing & Merchandising.
  • Order placement for lower volume vendors
  • Purchase order follow up
  • Transportation Coordination
  • Manage information input into scale system

Merchandising Support

  • Provides product information to Marketing for creation of brand assets. (i.e., product descriptions)
  • Assist with product planning and changes for the department
  • Report on new item launches and feature sales

Support for Both

  • Manage new item process: Setting up in system (NetSuite), receiving, distributing and communicating.
  • Oversees vendor management- including food safety onboarding, communication, donation requests, and follow-up
  • Oversees all sample coordination- sample requests, receiving of product, and sample tastings
  • Internal communication point person for both departments
  • Maintaining Food Safety compliance for new items, renewals and follow up

What We Need From You

  • 2+ years of experience providing admin support in some capacity
  • Ability to work well with all levels of management and staff as well as outside clients
  • Impeccable sense of urgency and organization
  • Proficient in Excel and other Office Suite products
  • Strong analytical skills
  • Food enthusiast a plus
  • Understanding of set or industry a plus
  • Experience working with NetSuite or other ERP systems HIGHLY PREFERRED

Work Perks

  • Weekly pay
  • 3 weeks’ vacation and sick time
  • Comprehensive medical, dental, and vision benefits
  • LTD and Life Insurance options
  • Company 401k match
  • TransitChek commuter benefits
  • Inclusion in product tastings as well as trainings
  • Discounts on our products and restaurant

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