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Sales and Service Representative

2 months ago


Port Allen, United States MRC Global Full time

MRC Global is a leading provider of products and services to the oil and gas industry. We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Representative.

Job Purpose:

The Sales and Service Representative will be responsible for delivering exceptional customer service and support to our clients. This includes responding to customer inquiries, developing accounts, and generating quotes using our database. The successful candidate will also be responsible for maximizing gross margin sales through careful analysis during the quote process and identifying opportunities to increase market share by growing sales.

Responsibilities:

  • Respond to incoming customer inquiries and develop accounts
  • Generate quotes using MRC Global database
  • Maximize gross margin sales through careful analysis during the quote process
  • Identify opportunities to increase market share by growing sales
  • Provide product prices, delivery specifications, and payment terms
  • Assist outside sales and/or branch management in processing priority transactions
  • Work to understand customers' business and determine customers' requirements and expectations
  • Enter and maintain purchase orders, customer orders, procurement match, and trade discounts as needed
  • Work with internal MRC Global departments to set up and maintain accurate customer files
  • Maintain and approve quality standards
  • Establish and maintain customer relationships
  • Communicate with customers and co-workers to provide technical information
  • Participate in meetings and training opportunities to enhance and maintain personal and product knowledge
  • Monitor expected ship dates to ensure timely delivery and expedite as needed
  • Provide prompt responses to internal and external customer, vendor, and branch inquiries
  • Perform other duties as required

Qualifications:

The ideal candidate will have a high school diploma or general education degree and additional post-secondary training or education. They will also have two or more years of experience in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, including demonstrated leadership/supervisory experience. The successful candidate will also have demonstrated competence in the use of computers and software applications, as well as the ability to communicate and promote ideas and transfer detailed knowledge to others.

Working Conditions:

The Sales and Service Representative will work in a fast-paced environment and will be required to be on call as needed to provide 24-hour service to customers. They will also be required to travel within and outside the branch service area, with occasional overnight stays.