Restaurant Operations Specialist

4 weeks ago

Plano, Texas, United States Raising Cane's Full time
Overview:
Raising Canes is a company that prides itself on serving the best tasting and most craveable chicken finger meals. Our Crew makes it happen, our Culture makes it unique, and the Community makes it all worthwhile.

We value every talented Crewmember in our Restaurant Support Office (RSO), as they are crucial to our success and a vital part of our rapidly growing Company.

We work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities, and Company Culture. We strive to Raise The Bar and continuously improve our operations.

Your Role at Raising Canes:
The Restaurant Excellence Manager is responsible for testing, piloting, and quality assurance of new program implementations and updates to existing programs.

This role assesses the bandwidth and capacity of field management, sharing evaluations of operational readiness for growth, change, and additional activities beyond direct operations. As a Raising Canes operations expert, this role is an advocate for successful resource management, expanding current operations management capabilities to manage RSO programs effectively.

Responsibilities:
  1. Ensures documentation is completed before program rollouts to restaurants and aligns program execution timing with critical stakeholders.
  2. Collaborates with all departments to develop readiness and field capacity documentation.
  3. Acts as a liaison for field operations to ensure all RSO-to-Restaurant programs are successfully implemented and executed.
  4. Develops relationships with operators to foster two-way communication, creating an environment where operators provide honest and actionable feedback.
  5. Utilizes all company communication channels and mediums effectively to ensure all team members receive critical information and direction in a timely and comprehensive manner.
  6. Serves as a collaborative repository for all programs, preventing surprise initiatives.
  7. Stays current with trends across multiple industries with respect to project management, resource capacity, and field-testing protocols.
  8. Maintains operational competency by staying connected to the day-to-day activities of our restaurant operators.
  9. Collaborates with the Training team to support corporate learning objectives associated with program implementation that impacts restaurant operations.
  10. Provides ongoing coaching and consultation with multi-unit and restaurant-level operators to enhance their readiness for change and growth.

Qualifications:

Requirements for Success:

For external hires:
Minimum of 12 months of multi-unit management with a proven record of success, preferably in the fast food or casual dining industry.

For internal promotions:
Minimum of 12 months as a Restaurant Leader/Restaurant Partner with Raising Canes and must be in good company standing with a proven record of performance.

Experience in an organization with specific career progression.
Knowledge of the QSR/Fast Casual industry and the necessary business acumen for running a complete business unit (Risk, Training, Facilities, etc.).
Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing.
Self-driven, flexible, and highly energetic with strong written and verbal communication skills.
Able to work effectively and efficiently both independently and collaboratively.

Proficient in Microsoft Office suite:
Excel, PowerPoint, Outlook, and Word.
Strong problem-solving, critical thinking, time management, and analytical skills.
Bachelor's degree or equivalent

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