Restaurant Operations Manager

3 weeks ago

Plano, Texas, United States ACG Texas Full time

Restaurant Operations Manager Job Description

The IHOP Restaurant Operations Manager is a key member of our team, responsible for overseeing the daily operations of our restaurant. This role requires a strong leader who can manage staff, maintain high standards of quality and service, and drive sales growth.

Key Responsibilities:

  • Manage all areas of the restaurant to achieve positive and consistent sales growth while meeting or exceeding company goals in all profit and loss categories.
  • Manage the entire operation of the restaurant during scheduled shifts, including daily decision making, staff support, guest interaction, scheduling, and planning.
  • Provide employees with consistent and appropriate feedback to facilitate their development and enhance the overall operation.
  • Ensure that all employees adhere to the company's uniform standards.
  • Perform line checks in the galley throughout the shift to ensure proper specifications on weights, temperatures, cleanliness, and organization.
  • Ensure that the unit is properly staffed for all time periods, maintaining a level to guarantee overall guest satisfaction and increase sales.
  • Interview, hire, and train the highest quality hourly candidates.
  • Conduct orientations to ensure a positive first step for all new hourly employees, following up with IHOP's training program.
  • Prepare reports at the end of the shift, including Daily Sales Reports, Daily Cash Interims, Daily Labor controls, and other processes to ensure the control of all company assets.
  • Prepare food production checklists and ensure the proper implementation of all company recipes as required.
  • Order food, small wares, uniforms, and other necessary products to unit par levels to maintain the highest levels of operational standards.
  • Identify operational opportunities, create and implement plans to address opportunities.
  • Approve and sign all food or beverage discounts of any kind.
  • Ensure a safe working and guest environment to reduce the risk of injury and accidents, promptly notifying the Area Supervisor in the event of a guest or employee accident or injury.
  • Ensure that proper company security procedures are in place to protect employees, guests, and company assets, including security of the storeroom, freezer, and office.
  • Keep the immediate supervisor promptly and fully informed of all unit issues, taking prompt corrective action where necessary or suggesting alternative courses of action.
  • Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with company policies and procedures.
  • Always project a favorable image of IHOP to promote its goals and objectives, fostering and enhancing public recognition and acceptance of all its areas of endeavor.
  • Perform all duties and responsibilities as required or requested.
  • Typically work indoors, but may occasionally work outdoors.
  • Be willing to work nights, weekends, and holidays when restaurants are busiest.
  • Be willing to work unpredictable hours to fill in for absent workers.
  • Be aware of changing events in the local area to ensure proper staffing.
  • Be willing to work at any local units or possibly relocate.

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