IT Restaurant Support Specialist
4 weeks ago
Raising Cane's is a rapidly growing company that serves the best tasting and most craveable chicken finger meals. Our Crew makes it happen, our Culture makes it unique, and the Community makes it all worthwhile.
Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our company.
We work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities, and Company Culture.
We are constantly striving to Raise The Bar.
The future for Raising Cane's is growth focused, and we are on the path to being one of the top 10 restaurant companies in the United States.
Responsibilities:
The IT Restaurant Support Representative works closely with the Restaurant Support Team to ensure that all technical and deployed IT solutions are working to Raising Cane's approved specifications.
This role will serve as the owner of technical problems and will address or escalate to ensure issues are resolved quickly and efficiently.
Our restaurant support team works in a fast-paced, collaborative environment that will keep you challenged and engaged in finding the best way to solve IT problems for our restaurants.
Qualifications:
Provides technical support to all requests from restaurants, field, and RSO crewmembers
Responds to requests, provides, and implements solutions or routes requests to appropriate paths
Processes and resolves customer issues using communication methods such as telephone, personal, email, etc.
Documents, tracks, and monitors technical problems with the intent of ensuring timely resolutions
Requirements for Success:
2+ years of restaurant operations experience is strongly desired
Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing
Self-driven, flexible, and highly energetic with strong written and verbal communication skills
Able to work effectively and efficiently both independently and collaboratively
Proficiency in a variety of technology systems and able to adapt to new systems quickly
Experience with Aloha POS, kitchen display systems, and headset systems is a plus
Basic PC and network troubleshooting, and PC installation and configuration experience is required
Able to work flexible hours and based on the business needs, including non-typical business hours
Associates degree, trade certification, or high school diploma with equivalent experience
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