Front Desk Representative
5 days ago
As a Front Desk Agent with Shaner Hotel Group, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our hotel guests. Your primary duties will include:
- Managing guest check-ins and check-outs, ensuring accurate and efficient processing of payments and room assignments.
- Responding to guest inquiries and resolving any issues or concerns in a professional and courteous manner.
- Providing information and services to guests, including local area knowledge and recommendations.
- Collaborating with hotel staff to ensure seamless operations and high-quality guest experiences.
- Performing administrative tasks, such as generating reports and maintaining accurate records.
As a Front Desk Agent, you will be responsible for:
- Providing exceptional guest service, ensuring a high level of satisfaction and loyalty.
- Processing guest payments and handling cash, credit, and other forms of payment.
- Managing guest room assignments and ensuring accurate and efficient processing of room changes.
- Responding to guest inquiries and resolving any issues or concerns in a professional and courteous manner.
- Collaborating with hotel staff to ensure seamless operations and high-quality guest experiences.
To be successful as a Front Desk Agent with Shaner Hotel Group, you will need:
- A high school diploma or equivalent.
- Minimum one year of customer service experience, with previous hotel experience preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, management, and colleagues.
- Basic computer skills and knowledge of hotel software systems.
- Bilingual English/Spanish a plus.
Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across the United States and internationally. We are committed to providing exceptional guest experiences and delivering high-quality service to our guests and partners.
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