Front Desk Coordinator

3 weeks ago


Hershey, Pennsylvania, United States AEG Full time
Front Desk Coordinator Job Description

We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Hershey Lodge. As a key member of our Front Office and Guest Services department, you will be responsible for coordinating the day-to-day operation of guest registration and checkout processes.

Key Responsibilities:
  • Supervise the front desk operation and ensure seamless guest check-in and check-out processes.
  • Coordinate scheduling and delegate tasks to front office team members as needed.
  • Monitor room inventory and block rooms efficiently to minimize overbookings.
  • Provide exceptional guest service by resolving issues promptly and executing special requests.
  • Communicate daily with team members to ensure smooth operations.
  • Assist in developing and executing a daily sales strategy.
  • Onboard and train new employees in front office procedures.
  • Oversee group reservations and maintain accurate records.
Requirements:
  • High school diploma or equivalent required.
  • 1 year of experience in a front office or night audit position.
  • Excellent communication and leadership skills.
  • Ability to work independently and make sound judgments.
  • Physical ability to stand for long periods and perform tasks that require manual dexterity.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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