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Front Desk Attendant

1 month ago

Hershey, United States teamworkonline Full time

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

This position is responsible for greeting, registering, and orienting guests to The Hershey Lodge & Convention Center.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID

Job Duties (Duties marked with an asterisk are essential functions of this job):

  • Greeting guests upon their arrival*

  • Registering guests and confirming room rates*

  • Providing information about the Lodge and other attractions within the company and the area*

  • Maintaining an accurate count of room status and availability*

  • Reserving guest rooms in accordance with special requests*

  • Processing guest room charges*

  • Receiving payments on accounts*

  • Balancing receipts at the end of each shift; answering telephones; and handling guest questions/concerns/complaints*

  • Perform other duties as assigned

Qualifications:

  • Must be at least 18 years of age or older.

Knowledge, Skills, and Abilities:

  • Proven guest relations, problem-solving, and organizational skills.

  • Ability to work with computerized front office systems, file, compute figures, and handle cash with a high degree of accuracy.

  • Abie to maintain a professional image.

Job Demands:

  • Ability to work in a hectic, fast-paced environment.

  • Physical requirements include standing (up to 100% of the shift), hearing, speaking, performing detailed work at close distances; and finger dexterity.

  • Ability to work a flexible eight-hour shift between the hours of 7:00 a.m. and 11:00 p.m., including weekends and holidays.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer