Service Advisor

3 weeks ago


Medford, Oregon, United States Hyundai Medford Full time
Job Overview

Hyundai Medford is seeking a skilled Service Advisor to provide exceptional service and guidance to our valued customers. As a key member of our team, you will play a crucial role in ensuring customer satisfaction by providing accurate diagnoses, scheduling appointments, and ensuring timely completion of repairs.

Key Responsibilities:
  • Customer Interaction: Greet and assist customers in a friendly and professional manner, listening to their concerns and accurately documenting vehicle issues.
  • Service Coordination: Schedule service appointments, communicate repair timelines, and coordinate with service technicians to ensure efficient completion of repairs.
  • Estimate Preparation: Prepare and present accurate cost estimates to customers, maintaining a high level of customer satisfaction through clear and timely communication.
  • Industry Knowledge: Stay up-to-date with automotive industry trends and product knowledge to provide expert guidance to customers.
Requirements:
  • 1 year of experience as a Service Advisor in an automotive dealership setting is preferred.
  • Strong communication and interpersonal skills.
  • Excellent customer service and problem-solving abilities.
  • Basic knowledge of automotive systems and repairs.
  • Ability to work in a fast-paced, team-oriented environment.
  • Proficient computer skills for documenting service details and estimates.
  • High school diploma or equivalent; additional automotive training or certification is a plus.
Benefits:
  • Paid time off (PTO) for vacation, personal, and sick days.
  • Matching contribution to your 401K retirement savings plan.
  • Employee discount on vehicle purchases, servicing, and parts.
  • Medical, dental, and vision insurance coverage for you and your eligible dependents.
  • Life insurance for added peace of mind.
  • Certified DailyPay partner.
  • Employee Assistance Program.


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