Financial Aid Advisor

4 days ago


Medford, Oregon, United States Tufts University Full time
Job Summary

The Tufts University Office of Financial Aid is seeking a highly skilled and detail-oriented Financial Aid Counselor to join our team. As a key member of our staff, you will work closely with graduate students, faculty, and staff to provide personalized counseling and support throughout the financial aid process.

Key Responsibilities
  • Provide exceptional customer service to graduate students, responding to inquiries and resolving issues related to financial aid eligibility and application processes.
  • Conduct need analysis, award aid, and certify federal and private loans, ensuring compliance with all federal and state regulations.
  • Implement office policies and procedures, contributing to both short-term and long-term planning.
  • Deliver financial aid presentations to prospective and current graduate students, as well as process VA certifications as required.
Requirements
  • Bachelor's degree and 2 years of financial aid, student service, or college access experience.
  • Excellent written and verbal communication skills, with the ability to work with diverse populations.
  • Strong customer service skills and ability to manage multiple and competing deadlines.
  • Familiarity with PowerFaids financial aid software is a plus.
Work Schedule

This is a hybrid role expected to be on campus at least 2 days each week, with long hours during peak processing season expected on nights and weekends.

Pay Range

Minimum $48,500.00, Midpoint $60,750.00, Maximum $73,000.00. Salary is based on related experience, expertise, and internal equity.



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