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Lead Support Manager

2 months ago

San Diego, California, United States Spectrum Comm Full time

Job Summary

Spectrum Comm is seeking a highly skilled and experienced Lead Support Manager to join our team. As a key member of our organization, you will be responsible for leading our technical support team and ensuring the delivery of exceptional customer service.

Key Responsibilities

  • Lead and manage a team of technical support specialists to ensure timely and effective resolution of customer issues.
  • Develop and implement technical support strategies to improve customer satisfaction and reduce support costs.
  • Collaborate with cross-functional teams to identify and resolve technical issues and improve overall system performance.
  • Provide technical guidance and training to team members to ensure they have the necessary skills to resolve complex customer issues.
  • Monitor and analyze support metrics to identify trends and areas for improvement.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • At least 5 years of experience in technical support or a related field.
  • Proven track record of leading high-performing teams and delivering exceptional customer service.
  • Strong technical skills and knowledge of IT systems and infrastructure.
  • Excellent communication and leadership skills.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.