Retail Banking Specialist

3 days ago


Jackson Heights, New York, United States TD Bank Full time
Job Description:

Job Title: Retail Banking Specialist

Job Summary:

We are seeking a highly motivated and customer-focused Retail Banking Specialist to join our team at TD Bank. As a Retail Banking Specialist, you will be responsible for delivering exceptional customer experiences, providing financial solutions, and building strong relationships with our customers.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Financial Solutions: Offer financial solutions, including banking products and services, to meet the needs of our customers.
  • Relationship Building: Build strong relationships with customers, understanding their financial goals and needs, and providing personalized solutions.
  • Product Knowledge: Stay up-to-date on TD Bank's products and services, including banking, lending, and investment products.
  • Communication: Communicate effectively with customers, colleagues, and management, both verbally and in writing.
  • Problem-Solving: Analyze and resolve customer issues, using sound judgment and problem-solving skills.
  • Teamwork: Collaborate with colleagues to achieve team goals, share knowledge, and provide support.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: 1+ years of experience in a customer-facing role, preferably in the banking industry.
  • Skills: Excellent communication and interpersonal skills, strong problem-solving skills, and ability to work in a fast-paced environment.
  • Certifications: NMLS registration required.

Working Conditions:

This role requires working in a fast-paced, customer-facing environment, with frequent interactions with customers, colleagues, and management. The ideal candidate will be able to work independently and as part of a team, with a strong focus on customer satisfaction and financial solutions.



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