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Customer Service Representative

2 months ago

Roanoke, Virginia, United States State Electric Supply Full time

**Customer Service Representative Opportunity**

State Electric Supply is seeking a skilled Customer Service Representative to join our Advance Customer Service Team (ACT). As a key member of our team, you will be responsible for providing exceptional customer service through multiple channels, including phone, live chat, and email.

**Key Responsibilities:**

• Provide accurate and timely information to customers regarding our website, products, and services.

• Handle customer inquiries, requests, and complaints in a professional and courteous manner.

• Follow up with customers to ensure their issues are resolved and their expectations are met.

• Identify potential up-sell and cross-sell opportunities with existing customers.

• Build and maintain a sustainable and mutually beneficial relationship between customers and the State Electric brand.

**Requirements:**

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.

• Experience with call center or live chat programs, such as Outlook, Work, Excel, or Cisco Finesse.

• Excellent verbal and written communication skills.

• Ability to adapt quickly to new challenges and opportunities.

**Work Environment:**

• Full-time position, Monday-Friday, 40-hour work week.

• Office-based job with a typical 7:00 am - 5:00 pm EST schedule.

• Pay is determined by experience and qualifications.