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Customer Service Representative
2 months ago
The Customer Service Representative II is responsible for processing orders for distribution centers and other internal customers in accordance with scheduling, demand planning, and inventory. This role involves administering orders in internal systems, responding to customer inquiries, and communicating delays, issues, and resolutions.
Key Responsibilities- Process routine customer orders according to established demand plans, schedules, and lead times using SAP and other internal systems.
- Respond to inquiries from internal customers regarding order tracking information, on-hold, back order, and high-priority statuses.
- Identify and communicate resolutions to order delays, missing information, and product availability based on customer profiles.
- Use dashboards and reporting from internal systems to identify causes of order issues and create visuals and analyses to understand and communicate order data and issues.
- Coordinate with internal stakeholders, including Planners and externally-facing Customer Service Representatives, regarding customer issues.
- Process orders for product samples and trials, coordinating with Marketing teams as necessary.
- 1-3 years of experience
- High School Diploma, GED, or equivalent work experience
Cardinal Health is an Equal Opportunity/Affirmative Action employer. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.
