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**Multi-Unit Store Manager**
2 months ago
At Blank Street, we believe that great coffee should be an everyday ritual. With a presence in several major cities, we're a pioneering brand that's changing the specialty coffee landscape. Our mission is to simplify the coffee experience while maintaining the highest quality standards.
Job SummaryWe're seeking a highly skilled and experienced Multi-Unit General Manager to lead our operations in a specific neighborhood. As a key member of our team, you'll be responsible for building a world-class business and team within your area of responsibility. You'll oversee and be accountable for 4-5 Blank Street locations, ensuring that they meet our high standards for quality, customer service, and financial performance.
Key Responsibilities- Operational Excellence: Ensure that all locations under your leadership meet our quality audit standards and maintain operational excellence in terms of store environment, cleanliness, and brand expectations.
- Team Leadership: Own the development and growth of your teams, while also taking care of any performance-related issues to support your Assistant General Managers in maintaining a world-class team.
- Customer Experience: Uphold the company standard NPS scores, celebrating the positives with your teams and immediately actioning on feedback to improve.
- Financial Performance: Be a champion of your stores' financial performance, finding ways to grow your store AOV, meet sales goals through creative initiatives, and gain team buy-in to share the same vision.
- Inventory Management: Own all ordering, vendor relations, waste management, inventory counts, and general compliance of our Inventory Management System.
- Community Engagement: Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty and goodwill.
- 3-4 years of experience managing and leading operations in high-growth hospitality/consumer brands.
- Experience in multi-unit or multi-department management.
- Track record scaling and managing hospitality teams.
- Track record managing inventory and supply chain ordering.
- Experience working in a unionized environment is a plus.
- Highly effective interpersonal and communication skills.
- Hands-on and highly action-oriented.
- Excellent organizational skills and ability to perform under pressure and time constraints.
- Deep knowledge and interest in specialty coffee.
Full-time position requiring 45 hours per week, with 5 days of availability required and a need to be available to work 2 peak days (usually weekend days).
Benefits- $80,000 annual salary.
- Medical, dental, and vision coverage.
- Paid sick time.
- Paid time off + company holidays.
- Bonus program.
- A whole lot of Blank Street swag & coffee.
