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Store Leader

1 month ago

New York, New York, United States Gregorys Coffee - NY Full time
Job Overview

Gregorys Coffee is seeking a highly skilled Store Leader to oversee the daily operations of a single location. This individual will be responsible for ensuring exceptional customer service, maintaining high standards of quality and cleanliness, and driving revenue growth.


Key Responsibilities
  • Manage day-to-day store operations, including financial performance, HR concerns, and operational issues.
  • Develop and implement strategies to improve customer satisfaction, increase sales, and reduce costs.
  • Lead by example, coaching and developing team members to achieve great results and career growth.
  • Oversee and manage the following:
    • People Development:
      • Ensure new hires are properly onboarded and acclimated to the store.
      • Conduct evaluations and observations to ensure teams are upholding high standards.
      • Work alongside and develop all levels of the team, identifying high-potential talent for future leadership roles.
    • Operational Standards:
      • Ensure all existing operational and menu standards are being executed as planned.
      • Train team members on new menu and operational rollouts.
      • Ensure all employees are upholding Department of Health standards and are prepared for inspections.
    • Service Standards:
      • Lead by example, working side-by-side with team members to deliver exceptional customer service.
      • Coach team members to have a guest-first mentality and proactively manage customer concerns.
    • Facilities & Maintenance:
      • Proactively clean, service, and maintain all equipment in the store.
      • Hold monthly meetings with an agenda and clear deep cleaning tasks.
    • HR Management:
      • Ensure compliance with employee labor laws and communicate changes to labor laws.
      • Proactively manage employee issues through regular one-on-one conversations.
    • Financial Performance:
      • Closely manage controllable profit areas, including sales, labor, and COGS.
      • Work closely with the team to build customer relationships and seek out revenue drivers.

    Requirements
    • This is a hands-on role, requiring the ability to work alongside team members to drive revenue, efficiency, and profitability.
    • No set schedule, with the expectation of active oversight on early mornings, nights, weekends, and holidays.
    • Regular communication with the assigned District Leader or Multi-Unit Manager is expected.
    • Actively embody the 5 core values and live them out every day with the team.