Senior Operations Manager
5 hours ago
Job Title: Senior Operations Manager - Service Desk Lead
Job Summary:
Georgia IT Inc is seeking a seasoned Senior Operations Manager to lead our Service Desk team in Parsippany, NJ. The ideal candidate will have 7-10 years of management experience and a proven track record in service desk management, delivery management, and telephony metrics analysis.
Key Responsibilities:
Develop and implement strategic plans to improve service desk performance and efficiency
Analyze data and metrics to identify areas for improvement and implement corrective actions
Collaborate with cross-functional teams to ensure seamless service delivery
Develop and maintain service desk metrics and reporting
Provide coaching and guidance to team members to ensure they have the skills and knowledge needed to succeed
Requirements:
7-10 years of management experience in service desk or delivery management
Strong analytical and problem-solving skills
Excellent communication and leadership skills
Experience with ServiceNow reporting and telephony metrics analysis
What We Offer:
Competitive salary and benefits package
Opportunity to work with a dynamic and growing company
Collaborative and supportive work environment
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