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Client Relations Specialist

2 months ago


Milwaukee, Wisconsin, United States Western Building Products Full time
Position Overview

We are in search of a dynamic, professional, and customer-oriented individual to become a part of our team as a Client Relations Specialist. In this role, you will be tasked with delivering outstanding service to our clients, internal stakeholders, and sales personnel.

Key Responsibilities:

  • Master and apply internal order-processing systems to finalize quotes and/or orders.
  • Utilize external quoting platforms to complete quotes and/or orders efficiently.
  • Address customer inquiries promptly through various communication channels including phone, email, or chat.
  • Resolve client complaints and issues swiftly and professionally.
  • Provide precise information regarding Western's high-quality products and services to clients.
  • Maintain a positive and professional demeanor towards clients at all times.
  • Collaborate with different departments to ensure overall client satisfaction.
  • Keep meticulous records of client interactions and transactions.
  • Identify and escalate priority issues to the relevant department and/or management.

Benefits of Joining Western Building Products:

  • 100% employee-owned company with competitive compensation.
  • Retirement plan funded entirely by company contributions; 10-25% of W2 earnings.
  • Monthly bonus/incentive opportunities based on company profit.
  • Comprehensive and affordable healthcare options for you and your family (medical, dental, vision).
  • 8 holidays observed each calendar year.
  • Paid Time Off (PTO) accrued from the first day of employment.
  • Life, Short-term, and Long-term disability coverage provided at no cost.
  • Employee Assistance Program (EAP) available.
  • Opportunities for training, growth, and development.
  • Chance to become an owner of the company.

We are an equal opportunity employer and encourage applicants from diverse backgrounds. If you are committed to delivering exceptional client service and seeking a fulfilling career, we invite you to consider this opportunity.

Qualifications:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal abilities.
  • Capability to thrive in a fast-paced environment.
  • Strong problem-solving skills.
  • Aptitude for multitasking and prioritizing effectively.
  • Proficient in Microsoft Office and other relevant software applications.
  • Prior experience in customer service is preferred.