Implementation Specialist

4 weeks ago

Memphis, Tennessee, United States CAMP Systems Full time
Job Summary

An Implementation Specialist at CAMP Systems works on an Agile team, representing customer interests that adopt new software systems, ensuring the system meets the client's needs.

As an Implementation Specialist, your duties include assisting with the installation and customization of software as a service (SaaS) systems, collecting data about company objectives, and working with professional service specialists to review requirements and set the configuration of the solution.

You will provide quality assurance for the end-to-end solution, facilitate training sessions for company employees, and transition support to the technical support team.

Depending on the size of the client company and the scope of the system implementation, you may work independently or with a team of Implementation Specialists.

Responsibilities

  • Transform business processes and requirements into configuration templates to support the workflows to meet customer operations.
  • Collaborate with UX and Marketing to support customer branding and go-to-market material.
  • Work with Technical Services to evaluate and correct issues related to SaaS setup.
  • Engage client sponsors to sign off on user acceptance of the configuration.
  • Assist in research and engage potential partners to provide seamless integration to bring additional value services to the e-Commerce solutions.
  • Perform final quality assurance before customer training and transition to production.
  • Develop documentation and automation for continuous improvement and streamlining of the deployment cycle.
  • Brainstorm, ideate, and iterate as needed with both product teams and professional services teams.
  • Be a passionate advocate for the user.

Requirements

  • Bachelor's Degree.
  • Strong communication and organizational skills.
  • 3+ years of relevant, demonstrated experience working as a key representative engaging client interaction in a sales or support role.
  • Experience working in an Agile environment preferred.
  • Demonstrated ability to understand complex ideas, break them down into smaller, sequential plans, while understanding interdependencies to deliver solutions.
  • Uses solutions-based thinking in problem-solving, asking probing questions, and looking for underlying issues.
  • E-commerce experience preferred.

CAMP Systems is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer.

We understand the value of diversity and its impact on a high-performance culture.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

CAMP Systems is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

To request reasonable accommodation, please contact.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status EOE

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