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Customer Experience Specialist

2 months ago

Seattle, Washington, United States Shelf Engine Full time

{"h1": "Customer Experience Analyst at Shelf Engine", "p": "At Shelf Engine, we are on a mission to reduce food waste through automation. We harness the power of AI to provide real-time, intelligent forecasting and fully automated ordering to food retailers across the United States. As a Customer Experience Analyst, you will play a key role in helping us achieve this mission by analyzing and inputting order data to manage our biggest customers and the largest retailers in the grocery and food services spaces.", "ul": [{"li": "Improve, analyze and effectively communicate significant trends and opportunities for assigned customers"}, {"li": "Identify and share issues that surface from daily operations with varying internal teams as appropriate"}, {"li": "Be a team player on the CX team to support all needs for all customers, as needed"}, {"li": "Determine operational issues and create SOP to solve for new or existing challenges and inefficiencies"}, {"li": "Working cross functionally, manage the onboarding of new locations and categories for customers"}, {"li": "Support and communicate with enterprise-level customers to solve issues using creative solutions"}, {"li": "Understand project flows and play a key role in ensuring a successful customer relationship"}, {"li": "Effective and efficiently manage, track, and complete our operational needs for customer-accounts"}, {"li": "Clearly communicate and work with team members across the entire company on behalf of the customer"}, {"li": "Create, manipulate, and interpret large data sets to understand the big picture while maintaining familiarity with day-to-day details"}, {"li": "Participate in the weekend on-call rotation along with the entire CX team for all orders and customer communication, when required"}, {"li": "Embrace our company principles through inclusive, authentically-kind, and empathetic interactions with our team and our customers"}], "h2": "What We Offer", "p": "At Shelf Engine, we offer a unique opportunity to join a fast-growing sustainability startup early on, making a meaningful impact on the team as well as the environment. We provide an inclusive work environment that emphasizes each team member\u2019s personal and professional growth. Our competitive salary in the range of $65,000-$80,000 depending on skills and experience, pre-IPO equity with a four-year vesting schedule, PTO that is unlimited and self-managed for full-time employees, 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents, coverage for life insurance, short- and long-term disability, and access to a robust Employee Assistance Program, optional employee contribution of pre-tax dollars to medical and dependent care FSA accounts, 401k plan through Guideline to contribute to your financial future, and Seattle only: Company-paid ORCA transit card.", "h3": "About Shelf Engine", "p": "At Shelf Engine, we are a team of driven, passionate, and caring people hungry to make change in an untapped industry. We are not only solving complex technical problems at scale but also tackling key initiatives with significant environmental impacts. Our team is determined to disrupt a massive industry and leave behind a positive legacy for generations to come.", "p": "Shelf Engine is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.", "h4": "U.S. Equal Opportunity Employment Information (Completion is voluntary)", "p": "Individuals seeking employment at Shelf Engine are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary.", "p": "Gender", "p": "Please identify your race", "p": "If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A \u201cdisabled veteran\u201d is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A \u201crecently separated veteran\u201d means any veteran during the three-year period beginning on the date of such veteran\u2019s discharge or release from active duty in the U.S. military, ground, naval, or air service. An \u201cactive duty wartime or campaign badge veteran\u201d means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An \u201cArmed forces service medal veteran\u201d means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order Veteran Status", "p": "Form CC-305", "p": "OMB Control Number", "p": "Expires 05/31/2023", "p": "Voluntary Self-Identification of Disability", "p": "We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time,", "p": "Gender", "p": "Please identify your race"}