Customer Experience Representative

4 days ago


Seattle, Washington, United States Banner Bank Full time

Banner Bank is seeking a highly skilled Floating Banker to provide exceptional customer experiences at our retail branches. As a key member of our team, you will be responsible for processing transactions accurately and efficiently, while providing a personalized approach to our clients. Your goal will be to assist clients in achieving their financial goals by actively referring Bank products and services, and by referring clients to other Bank specialists when appropriate.

Key responsibilities include:

  • Providing excellent customer service and ensuring a positive experience for clients
  • Processing transactions accurately and efficiently in accordance with established policies and procedures
  • Assisting clients in achieving their financial goals by actively referring Bank products and services
  • Performing quality work within deadlines with or without direct supervision
  • Working effectively as a team contributor on all assignments
  • Maintaining a high level of personal reliability and punctuality
  • Selling Bank products and services via in-person and telephone conversations
  • Providing back-up teller coverage and assistance at any retail branch location within a specific geographic region

Requirements include:

  • 2 or more years of teller experience including sales experience with established goals
  • Basic understanding of PC with Windows based applications and calculator
  • Possess strong organizational skills and be detail oriented
  • Possess effective verbal and written communication skills; proper phone and email etiquette required
  • Possess good interpersonal and relationship building skills
  • Ability to work branch hours

Benefits include:

  • Targeted starting compensation range of $18+/hour plus $1.50 premium on top of base pay
  • Incentive and commission compensation may be awarded for eligible roles
  • Comprehensive employee benefits, including medical, dental, vision, LTD, STD and life
  • Paid vacation time, sick time, personal days, paid volunteer time and 11 company paid holidays
  • 401k (up to 4% match with immediate vesting)
  • Tuition reimbursement up to $5,250 annually (minimum service requirement)

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.



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