Support Account Manager

4 weeks ago


Orlando, Florida, United States ServiceNow Full time
Customer Success Expert

ServiceNow is seeking a highly motivated and professional Support Account Manager to join our team. As a key member of our Support Account Management (SAM) Services team, you will play a critical role in delivering world-class customer satisfaction.

You will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively. Comfortable presenting to all levels of management, including C-Level stakeholders, you will use industry-leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business-impacting events for customers.

Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs. Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.

Facilitate summary status reports, including monthly performance reviews and quarterly service reviews. Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.

Manage, document, and report on performance against service level agreements (SLAs) and where SLAs are not being met, document and oversee an action plan that will result in meeting and exceeding those commitments routinely.

Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.

Review open cases, problems, and changes, communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution. Act as an escalation point for customer-impacting business-critical issues.

To be successful in this role, you will need:

  • Excellent written and oral communication skills
  • Experience dealing with technical support teams
  • Fundamental understanding of ITSM in enterprise environments and global deployments
  • Comfortable interacting with all levels of management
  • Working knowledge of ITIL incident, problem, and release management process and procedures
  • Ability to effectively work with tight schedules and fast-paced environments to minimize problem impact on the customer within a global model
  • Broad technical understanding in a cloud software environment
  • Growth and collaborative mindset

Nice to have:

  • ServiceNow platform knowledge or experience
  • Project Management capabilities and principles
  • Service delivery account management experience

We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.



  • Orlando, Florida, United States ServiceNow Full time

    Job DescriptionWe are seeking a highly motivated and professional Support Account Manager to join our team at ServiceNow. As a key member of our Support Account Management (SAM) Services team, you will play a critical role in delivering world-class customer satisfaction.Key ResponsibilitiesAct as a central point of contact for all support-related activities,...


  • Orlando, Florida, United States ServiceNow Full time

    About the Role:We are seeking a highly motivated and professional Support Account Manager to join our team at ServiceNow. As a Support Account Manager, you will play a critical role in delivering world-class customer satisfaction by providing proactive and reactive services to our customers.Key Responsibilities:Act as a central point of contact for all...

  • Accounting Manager

    1 month ago


    Orlando, Florida, United States FOUNDRY COMMERCIAL LLC Full time

    About the RoleFoundry Commercial LLC is seeking a highly skilled Accounting Manager to join our team. As a key member of our Development & Investments Team, you will be responsible for overseeing the internal and external communication with our investment partners, lenders, and company investors. This role will also involve maintaining general ledgers and...


  • Orlando, Florida, United States Creative Financial Staffing Full time

    Accounting Manager OpportunityOur client, a leading organization in the Orlando market, is seeking an experienced and highly motivated Accounting Manager to join their growing division. As the Accounting Manager, you will be responsible for overseeing the accounting and financial reporting operations. This is a full-time position and will report to the...

  • Accounting Manager

    4 weeks ago


    Orlando, Florida, United States Oak View Group Full time

    Accounting Manager RoleOak View Group is seeking a highly skilled Accounting Manager to join our team. As a key member of our financial operations team, you will be responsible for planning, directing, and managing all aspects of financial, accounting, purchasing, and internal control functions.This role will involve supervising, directing, and developing...

  • Sales Account Manager

    4 weeks ago


    Orlando, Florida, United States BELFOR Holdings Full time

    BELFOR Holdings is seeking a skilled Sales Account Manager to join our team.The ideal candidate will have excellent communication and negotiation skills, with a customer service-oriented approach.Responsibilities include managing a portfolio of accounts, developing positive relationships with clients, and identifying opportunities for growth.The successful...


  • Orlando, Florida, United States AssuredPartners Full time

    Job DescriptionThe Director of Accounting will be responsible for leading monthly and quarterly financial reporting and closing activities, as well as other special projects and strategic decision-making efforts.This position will partner with corporate finance, field operations teams, field accounting teams, and non-finance key stakeholders to own and...


  • Orlando, Florida, United States The RMR Group Full time

    Job SummaryThe RMR Group is seeking a highly skilled Senior Property Accounting Manager to join our team. As a key member of our accounting department, you will be responsible for overseeing the accounting function of multiple commercial real estate properties.Key ResponsibilitiesManage a regional group of staff and senior property accountants responsible...


  • Orlando, Florida, United States The RMR Group Full time

    Job SummaryThe Senior Property Accounting Manager will oversee the accounting function of multiple commercial real estate properties, ensuring accurate and timely financial reporting. This role requires close coordination with Corporate Accounting, Lease Administration, and Systems Management teams.Key Responsibilities- Review GAAP financial statements,...


  • Orlando, Florida, United States The RMR Group Full time

    Job Summary:The RMR Group is seeking a highly skilled Senior Property Accounting Manager to join our team. As a key member of our Accounting & Finance department, you will be responsible for overseeing the accounting function of multiple commercial real estate properties.Key Responsibilities:Manage a regional group of Staff and Senior Property Accountants...


  • Orlando, Florida, United States AssistRx Full time

    Job Title: Strategic Account ManagerAssistRx is seeking a highly skilled Strategic Account Manager to cultivate and maintain relationships with our Pharmaceutical manufacturing partners.Key Responsibilities:Develop strategic partnerships with clients by understanding their business goals, technical challenges, and infrastructure configurations.Establish and...


  • Orlando, Florida, United States Enterprise Insurance Agency Inc Full time

    Job SummaryThe Personal Lines Producer at Enterprise Insurance Agency is responsible for maintaining and maximizing profitable relationships with personal lines clients and for growing the book of business through new client sales.Key ResponsibilitiesIdentify, qualify, and develop personal insurance opportunities with new and existing clients in person,...

  • Sales Account Manager

    4 weeks ago


    Orlando, Florida, United States Epos Now Group Full time

    Job DescriptionAt Epos Now Group, we are seeking a highly skilled Sales Account Manager to join our team. As a Sales Account Manager, you will play a crucial role in growing the product adoption and overall success of our customers with a turnover ranging from £1m - £5m.Key Responsibilities:Prospecting and Lead Generation: Identify and research potential...


  • Orlando, Florida, United States FOUNDRY COMMERCIAL LLC Full time

    Job Title: Accounting Supervisor for Development & InvestmentsFoundry Commercial is seeking an experienced Accounting Supervisor to oversee and manage the development accounting team. The successful candidate will be responsible for providing accurate financial reporting and job cost accounting for ongoing development projects.Key Responsibilities:Provide...


  • Orlando, Florida, United States GP Fund Solutions, LLC Full time

    Job Summary:The Senior Fund Accounting Manager will oversee accounting for the firm's private equity clients, managing transactional accounting issues including dispositions, sales, and other investment actions. This role is responsible for accurate and timely financial reporting deliverables across multiple clients.Key Responsibilities:Reviewing client...


  • Orlando, Florida, United States FOUNDRY COMMERCIAL LLC Full time

    Job SummaryThe Accounting Supervisor for Development & Investments is responsible for overseeing the development accounting team and ensuring accurate financial reporting and job cost accounting for ongoing development projects.This role involves participating in the oversight, coordination, and communication among internal teams and external...

  • Field Account Manager

    1 month ago


    Orlando, Florida, United States LB&B Full time

    Global Public Safety, LLC is seeking a highly motivated and experienced Field Account Manager to join our team. As a Field Account Manager, you will be responsible for building relationships with state/local or federal government customers in the Florida area and selling vehicle up-fitting and technology solutions.This role requires a strong understanding of...


  • Orlando, Florida, United States Finexio Full time

    Job Title: Account Management DirectorFinexio is a leading provider of AP Payments as a Service, revolutionizing the way businesses process and receive B2B payments. As the Account Management Director, you will play a key role in driving the company's growth and success by developing and executing strategies to support business growth and customer...


  • Orlando, Florida, United States Capstone Search Group Full time

    About the RoleWe are seeking an experienced Commercial Insurance Account Manager to join our high-performing team at Capstone Search Group. As a key member of our team, you will be responsible for marketing, client engagement, and policy management for our clients in construction, manufacturing, distribution, and real estate.Duties & Responsibilities:Support...


  • Orlando, Florida, United States Lee Weber Group Full time

    We are seeking a skilled Chronic Account Manager to join our team at Lee Weber Group. This role will involve selling a portfolio of negative pressure wound therapy and other wound care products/services to healthcare professionals and facilities. Key Responsibilities:•Generate clinical demand and facilitate the discharge of patients from acute care...