Business Systems Analyst

3 days ago


Phoenix, Arizona, United States SUNSOFT ONLINE LLC Full time
Job Title: Business AnalystJob Summary

We are seeking a highly skilled Business Analyst to join our team at SUNSOFT ONLINE LLC. The successful candidate will be responsible for triaging and resolving production support issues for the WellSky Claims processing application, engaging with WellSky product support as necessary, and defining future state business processes and functional specifications.

Key Responsibilities
  • Provide analysis and support to triage functional and/or technical issues
  • Consult/engage with product/development support, as required, to resolve reported issues
  • Provide support for system configuration updates, feature enhancements or changes to client specific workflow to meet evolving business and user needs
  • Develop, review, and elicit requirements, specifications, business processes and recommendations related to proposed enhancements
  • Evaluate and recommend business process improvements within the scope of supported business application
  • Coordinate management and execution of testing activities for system enhancements
  • May assist with coordination of workflow, training, and mentoring of support staff, as required
  • Deliver presentations, communicate relevant project information to management and peers, and serve as key participant in team and customer meetings
Requirements
  • Must possess the skills and abilities to successfully perform all assigned duties and responsibilities
  • Effective oral and written communication skills
  • Able to organize, prioritize, and execute a variable workload and multiple priorities
  • Must have good customer service and interpersonal skills
  • Ability to work in a team environment and participate as an active team member
  • Must have analytical, statistical, personal organization, and problem-solving skills
  • Must have proficient computer skills
Experience and Education
  • Knowledge of applicable business application(s) required
  • Knowledge of system development life cycle, and project management principles required
  • Five years of specific business applications experience required as a Business Analyst, Systems Analyst or Systems Administrator
  • Bachelor's degree or equivalent combination of education and experience required


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