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Retail Operations Manager
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Retail Operations Supervisor
2 months ago
About Pandora:
Pandora is the world's leading jewellery brand, dedicated to helping individuals express their unique stories through our exquisite products. Our mission is to empower people globally, making their significant moments even more memorable.
Role Overview:
The Assistant Store Manager (ASM) embodies the essence of the Pandora brand. In this pivotal role, you will immerse yourself in our culture and product offerings, ensuring that customers receive unparalleled service. You will support the Store Manager in driving store success, actively engaging with customers on the sales floor and collaborating with the team to enhance sales performance.
Key Responsibilities:
- Champion the store culture, inspiring team members to be passionate brand ambassadors.
- Exceed personal and store sales targets by fostering genuine connections with customers.
- Surpass commercial objectives and key performance indicators (KPIs), setting new benchmarks for success.
- Create memorable shopping experiences through exceptional product knowledge and brand loyalty initiatives.
- Mentor and motivate the sales team, providing constructive feedback to enhance individual and store performance.
- Build lasting customer relationships that extend beyond transactions.
- Recruit top talent for seasonal and core positions, including Sales Associates and Sales Leads.
- Maintain merchandising and operational standards to ensure a seamless and brand-aligned shopping experience.
- Perform additional duties as required.
Qualifications:
- Proven track record as a results-driven leader with a minimum of 2 years' experience in a high-performance retail environment.
- Exceptional communication skills, both written and verbal, with the ability to engage effectively at all organizational levels.
- Strong business acumen and analytical skills, demonstrating the ability to deliver positive outcomes.
- Expert time management skills, adept at prioritizing tasks and delegating responsibilities efficiently.
- Proficient in general computer software (Microsoft Office 365 Suite) and retail point of sale systems.
- Must be at least 18 years old and able to provide proof of identity and eligibility to work.
- Willingness to embrace a flexible work schedule, including evenings, weekends, and holidays, with the physical capability to stand for extended periods and lift 50+ pounds.
- Comprehensive compensation package, including base salary and bonuses, along with a 401K plan for financial security.
- Extensive benefits package, including medical, dental, vision, short/long-term disability, basic life insurance, anniversary gift cards, and product discounts.
- Opportunities for professional growth through learning and development programs, continuous feedback, LinkedIn learning, and tuition reimbursement.
- Generous paid time off package, including vacation, personal, sick leave, birthday, celebration days, and paid holidays.
Salary: $29.00 to $32.50 based on experience.
Pandora is committed to fostering a transparent and equitable recruitment process, ensuring all candidates have a fair opportunity to showcase their skills and competencies.
