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Customer Service Representative

2 months ago

Sunland Park, New Mexico, United States Approved Cash Advance Centers, LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Approved Cash Advance Centers, LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns, and promoting our products and services.

Key Responsibilities
  • Provide exceptional customer service to our customers, responding to their inquiries and concerns in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Promote our products and services to customers, highlighting their benefits and features.
  • Work closely with our sales team to identify and pursue new business opportunities.
  • Maintain accurate and up-to-date records of customer interactions and transactions.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent required; some college education preferred.
Preferred Qualifications
  • Bilingual English/Spanish language skills.
  • Previous customer service experience in a retail or financial services environment.
  • Knowledge of financial products and services.
Working Conditions

This is a part-time position, working a variety of shifts, including days, evenings, and weekends. The work environment is fast-paced and dynamic, with a focus on providing exceptional customer service.