Customer Service Representative
2 weeks ago
PrideStaff is seeking a highly skilled Customer Service Representative to join our team in Morristown-Parsippany, NJ. As a key member of our service operations team, you will be responsible for delivering exceptional customer service, resolving issues efficiently, and providing vital support to our clients.
Key Responsibilities:
- Develop and maintain relationships with factories, service agents, and customers to efficiently solve issues as they arise.
- Communicate order information, availability, pricing, and tracking to customers and general information to manufacturers and sales representatives.
- Model and deliver a distinctive and delightful customer experience.
- Solve problems with a sense of urgency.
- Manage acknowledgements and invoices in our CRM system.
- Answer phones and provide customers with courteous, fair, friendly, and efficient service.
- Data entry.
- Ad-hoc items as assigned by Management and Sales Representatives.
Requirements:
- Proficient computer skills with a willingness to learn new programs as needed.
- Efficient time management skills.
- Excellent communication skills via phone and email.
- Exceptional problem-solving skills.
- The ability to work in a fast-paced environment.
- Be able to work in a team environment.
- 2-3 years of customer service experience.
Preferred:
- Food service industry experience.
Benefits:
- Available benefits package, including health insurance, dental insurance, vision insurance, 401(k), and paid time off.
PrideStaff is a national staffing service founded in 1978 with over 80 locations nationwide. We are committed to consistently providing client experiences focused on what they value most. Our team is dedicated to helping our clients succeed with leading-edge recruiting technology and performance improvement programs.
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