Customer Service Representative

1 week ago


Elmwood Park, New Jersey, United States BioReference Health, LLC Full time
Job Title: Customer Service Representative

BioReference Laboratories is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering their questions, and resolving any issues they may have.

Key Responsibilities:
  • Provide timely and accurate responses to client inquiries via phone, email, and in-person
  • Resolve client issues and concerns in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless communication and resolution of client issues
  • Stay up-to-date on laboratory policies, procedures, and test requirements to provide accurate information to clients
  • Participate in ongoing training and development to improve customer service skills and knowledge
Requirements:
  • High school diploma or equivalent required; some college coursework preferred
  • 1-2 years of customer service experience in a laboratory or healthcare setting
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Basic computer skills and proficiency in Microsoft Office
Preferred Qualifications:
  • Medical terminology proficiency
  • Experience working in a clinical laboratory or physician office
  • Bilingual (Spanish) or other languages

BioReference Laboratories is an Equal Opportunity Employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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