Guest Services Representative
2 weeks ago
A Guest Services Representative acts as the initial point of contact for our patrons, overseeing all facets of their stay. The responsibilities of a Guest Services Representative encompass registering guests, handling reservations, and providing comprehensive information regarding accommodations, pricing, and available amenities.
Key Responsibilities
- Execute all check-in and check-out procedures efficiently
- Oversee online and telephonic reservation systems
- Inform guests about payment options and validate their credit card information
- Register guests while collecting essential details (such as contact information and stay duration)
- Greet guests upon arrival and allocate rooms accordingly
- Offer insights about the hotel, room availability, pricing, and amenities
- Address guest complaints promptly and professionally
- Coordinate with housekeeping to ensure all accommodations are clean, organized, and fully equipped to meet guest expectations
- Confirm group bookings and arrange tailored services for VIP guests and event participants
- Promote additional services and facilities when suitable
- Maintain accurate records of reservations and payments
- Perform other duties as assigned
Required Skills
- Previous experience as a Guest Services Representative, Receptionist, or in a comparable role
- Familiarity with travel booking platforms, such as Booking.com and TripAdvisor
- Strong customer service orientation
- Exceptional communication and organizational abilities
Job Type: Full-time
Salary: $17.00 per hour
Schedule:
- 8-hour shifts
- Weekends as required
Work Environment:
- In-person
Location: On-site
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