Guest Services Representative

2 weeks ago


Freeport, Maine, United States Hilton Garden Inn- Freeport, ME Full time
Job Overview

A Guest Services Representative acts as the initial point of contact for our patrons, overseeing all facets of their stay. The responsibilities of a Guest Services Representative encompass registering guests, handling reservations, and providing comprehensive information regarding accommodations, pricing, and available amenities.

Key Responsibilities

  • Execute all check-in and check-out procedures efficiently
  • Oversee online and telephonic reservation systems
  • Inform guests about payment options and validate their credit card information
  • Register guests while collecting essential details (such as contact information and stay duration)
  • Greet guests upon arrival and allocate rooms accordingly
  • Offer insights about the hotel, room availability, pricing, and amenities
  • Address guest complaints promptly and professionally
  • Coordinate with housekeeping to ensure all accommodations are clean, organized, and fully equipped to meet guest expectations
  • Confirm group bookings and arrange tailored services for VIP guests and event participants
  • Promote additional services and facilities when suitable
  • Maintain accurate records of reservations and payments
  • Perform other duties as assigned

Required Skills

  • Previous experience as a Guest Services Representative, Receptionist, or in a comparable role
  • Familiarity with travel booking platforms, such as Booking.com and TripAdvisor
  • Strong customer service orientation
  • Exceptional communication and organizational abilities

Job Type: Full-time

Salary: $17.00 per hour

Schedule:

  • 8-hour shifts
  • Weekends as required

Work Environment:

  • In-person

Location: On-site



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