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Guest Services Representative

2 months ago

Freeport, Maine, United States Maine Course Hospitality Group Full time

Are you a naturally friendly and helpful individual?

Do you aspire to create a positive impact every day?

The Guest Services Representative role is ideal for you.

Ensure a memorable experience from booking to departure, and assist guests in exploring the area with your personalized suggestions.

Maine Course Hospitality Group is seeking a personable and professional guest services representative who can deliver outstanding customer service to our visitors. The perfect candidate will possess a positive demeanor, learn quickly, and manage multiple tasks in a dynamic environment.

Key Responsibilities:

Welcome guests warmly and professionally.

Handle phone calls and address guest inquiries or requests.

Provide details about hotel services, amenities, and local attractions.

Process transactions and manage cash, credit, and debit card payments.

Oversee front desk operations, including check-in and check-out procedures.

Assist guests with their reservations.

Address guest complaints and resolve issues promptly.

Maintain a tidy and organized front desk area.

Complete daily reports and reconcile cash drawers.

Adhere to all hotel policies and procedures.

Benefits:

  • Weekly Paychecks
  • 401k with a generous company match
  • Paid Time Off
  • Holiday Compensation
  • Health Insurance
  • Dental Coverage
  • Vision Insurance
  • Travel Discounts
  • Scholarships for employees and their families
  • Opportunities for Career Advancement

Our Core Values: Integrity ~ Family ~ Fun ~ Respect

Job Requirements:

Proven experience in customer service or hospitality is preferred.

Excellent communication and interpersonal skills are essential.

Strong problem-solving and decision-making capabilities.

Attention to detail and strong organizational skills are required.

Ability to work independently as well as collaboratively.

Must be able to stand for extended periods and lift up to 25 pounds.

Reliability and availability to work weekends and holidays are necessary.