Site Operations Manager

1 week ago


Omaha, Nebraska, United States Amentum Full time
Job Title: Site Supervisor

We are seeking a highly skilled and experienced Site Supervisor to join our team at Amentum. As a Site Supervisor, you will be responsible for the overall operational aspects of an assigned Applicant Support Center (ASC) location.

Key Responsibilities:
  • Supervise staff consisting of Biometrics Technician(s), Receptionist, and/or Tiger Team BTs, if assigned.
  • Reports directly to Regional and/or Deputy Regional Manager.
  • Supervise the day-to-day duties of the ASC, including administration, property control, logistics, facility maintenance, safety, security, customer service, daily production, and staffing as required by the contract.
  • Oversee and monitor all Biometrics capture, IDP, and Biometrics processes by observation and/or participation.
  • Manage staff scheduling to maximize the ASC's designated capacity.
  • Prepare and submit timely and accurate reports to the PMO, including the Weekly Production Report and Customer Service Reporting (Management Control System), employee timesheets, training records, and evaluations.
  • Conduct training for all new ASC personnel using the Standard Operating Procedure (SOP) and other training tools and documentation.
  • Provide leadership, guidance, motivation, and career development assistance to ASC employees.
  • Ensure adherence to company and Program workplace policies.
  • Maintain close coordination with the Regional Managers and Operations Coordinator.
  • Maintain a professional and cooperative relationship with the USCIS Manager and all other USCIS personnel.
Requirements:
  • High School Diploma or equivalent.
  • Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.
  • 2-3 years of relevant experience such as customer service, administrative support, or call center with at least 1 year of experience in a supervisory role or a minimum of 1 year experience at an Applicant Support Center.
  • All requirements will have the Site Supervisor standing or walking 70% to 75% of each shift while engaged in repetitive motions while performing all assigned duties.
  • Must successfully complete all required training upon being hired.
Preferred Qualifications:
  • Valid Driver's License as there may be requirements for mobile routes.
  • This position is regulated by the Department of Labor (DOL) as a Service Contract Act (SCA) contract.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.


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