Customer Success Manager II

3 weeks ago


Étreux, Hauts-de-France, United States OpenGov Full time
Customer Success Manager II

OpenGov is a pioneering company that empowers governments to become more effective and accountable. As a Customer Success Manager II, you will play a crucial role in maintaining and growing business relationships between OpenGov and our customers. Your primary responsibility will be to understand the customer's goals, pain points, and workflows to drive product adoption, retention, and program expansion.

Key Responsibilities:
  • Drive platform adoption, engagement, and expansion across a territory of 40-80 government customers.
  • Build strong relationships with customers and make them OpenGov evangelists, ensuring high customer retention and satisfaction rates.
  • Monitor customers' health, usage, and ongoing/changing needs and execute playbooks to assist them in maximizing value from our solutions.
  • Develop and execute plans to expand relations with customers at both elected and appointed official levels.
  • Support the Professional Services and Technical Support teams in deploying solutions, training customers, and driving more effective usage.
Requirements and Preferred Experience:
  • 4+ years of experience in Customer Success Management within a fast-growing company.
  • Ability to adapt to a rapidly changing product and respond strategically to customer needs.
  • Proven experience working at SaaS companies and solutions.
  • Strong interpersonal skills and track record of building collaborative relationships.
  • Familiarity with sales cycles in competitive markets.


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