Senior Technical Support Specialist

6 days ago

Medina, Ohio, United States Aspen Technology Full time
Job Title: Sr Technical Support Engineer

AspenTech is a global leader in software solutions, empowering industries to meet the increasing demand for resources in a sustainable and profitable manner. Our Digital Grid Management software suite, including AspenTech OSI products, enables power and utilities companies to achieve superior real-time control, optimization, and management of complex energy networks.

The Role

As a Sr Technical Support Engineer, you will provide ongoing support to complex OT systems worldwide, ensuring reliability, system performance, and world-class customer satisfaction. This challenging and fast-paced environment offers opportunities for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real-world issues for our customer base using the tools and processes OSI provides.

Key Responsibilities
  • Provide creative, intelligent, efficient, and flexible solutions to a variety of technical challenges.
  • Build lasting relationships with customers through professional, efficient, pleasant, and helpful communication.
  • Gain technical expertise in all aspects of the energy utility industry through daily interactions with our global customer base.
  • Provide remote technical support of complex computer-based control data systems to ensure customers' systems are properly maintained with the highest level of reliability.
  • Develop leadership capacity through a supportive and engaging culture. Mentor and support junior staff to resolve related industry problems reported by customers.
  • Support customers as they deploy, configure, and report incidents with their OSI system.
  • Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient, and professional manner according to contract maintenance and warranty.
  • Stay up to date with relevant federal and state law and regulations and document all customer interactions.
Requirements
  • Bachelor's or Master's degree required, preferably in Electrical Engineering, Systems Engineering, or a related field.
  • 5-8 years or relevant experience; university experience may count.
  • At least 1 year of experience providing customer technical support.
  • Strong technical background in automation and computers.
  • Familiarity with ADMS and public utilities is a plus.
  • Knowledge of computer programming preferred.
  • Ability to learn new tools and technologies quickly.
  • Ability to learn various languages such as Python or similar.
What We Offer

AspenTech is committed to providing a supportive and engaging culture that fosters leadership capacity and technical expertise. We offer a dynamic and challenging work environment that allows our engineers to expand their knowledge and skills in all aspects of the energy utility industry.

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