Fitness Center Representative
1 month ago
The Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests.
Key Responsibilities:
- Provide top-notch customer service, ensuring a positive experience for all members and guests.
- Manage front desk activities, including answering phones, checking members in, and handling new member sign-ups.
- Facilitate updates to member accounts and respond to questions and concerns in a timely and professional manner.
- Assist in maintaining the cleanliness and organization of the club.
Requirements:
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are essential.
- Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
- Strong listening and problem-solving skills, with the ability to empathize and demonstrate diplomacy in all interactions.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands:
- Continual standing and walking during shifts.
- Continual talking in person or on the phone during shifts.
- Occasional lifting of up to 50 pounds.
- Exposure to occasional toxic chemicals.
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