Customer Service Representative
4 weeks ago
At BayCare Health System, we are committed to delivering exceptional patient care and service. Our team of dedicated professionals is passionate about making a difference in the lives of our patients and their families.
Job Summary:
The Customer Service Representative is responsible for providing exceptional customer service to patients, physicians, and other stakeholders. This includes scheduling appointments, answering patient inquiries, and arranging for laboratory and consultation services. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
Key Responsibilities:
* Provide exceptional customer service to patients, physicians, and other stakeholders* Schedule appointments and manage patient flow* Answer patient inquiries and provide information on BayCare Health System services* Arrange for laboratory and consultation services as needed* Collaborate with healthcare teams to ensure seamless patient care* Maintain accurate records and documentation* Stay up-to-date on BayCare Health System policies and procedures* Participate in ongoing training and professional development*
Requirements:
* High school diploma or equivalent* 1-2 years of customer service experience in a healthcare setting* Excellent communication and interpersonal skills* Ability to work effectively in a fast-paced environment* Strong problem-solving and analytical skills* Ability to maintain confidentiality and handle sensitive information*
Preferred Qualifications:
* Bilingual Spanish-English skills* Experience working in a call center or customer service environment* Knowledge of healthcare and managed care industry*
Work Environment:
BayCare Health System is an equal opportunity employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about delivering exceptional patient care and service, we encourage you to apply for this exciting opportunity.
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