Traveling Field Service Engineer
4 weeks ago
We are seeking a skilled Traveling Field Service Engineer to join our team. As a key member of our technical support team, you will provide on-site remedial service, preventative maintenance, product installation, product recertification, and upgrades for our MedGraphics systems.
Key Responsibilities:
- Interface with Field Service Support Team and Field Service Manager to provide prompt, courteous, and effective service support to our customer base.
- Complete documentation of service calls and transfer reports to our Field Service Support Center.
- Relay updates regarding customer database changes regarding equipment, operators, location, or accounting information.
- Interface with Field Service Support Team, Product Managers, Quality Assurance, and Technical Support to ensure requirements for documentation and serviceability are met.
- Control service inventories assigned and ensure all equipment sent to customers is returned.
- Provide service and sales management with timely written reports on recommendations, progress, and concerns.
- Fills out and completes all assigned open cases in CRM in a timely fashion.
Requirements:
- BSEE or Bio-med degree or minimum 2-year degree in electronics or related field with a minimum of 2 years field service experience servicing medical equipment.
- Excellent communication skills.
- Ability to interact positively under all situations.
- Troubleshooting and problem-solving abilities.
- High computer efficiency.
Must be able to lift 50 pounds and maneuver equipment. Must be able to bend, stoop, crouch, be on the floor, or other position as needed while performing service on equipment. Must be attentive and focused. Must be able to travel both in and out of state for service requests via vehicle or airlines from the Virginia area.
MGC Diagnostics is an EEO Employer and is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.
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