Field Service Technician

2 days ago

Saint Paul, Minnesota, United States FUJIFILM Corporation Full time
Job Summary

The Field Service Technician – Level 3 will report to the Regional Support Manager and will be responsible for the service and maintenance of either multiple product lines that the GCD service team supports or a high-speed inkjet product line. This level technician will demonstrate a full working knowledge of the product lines they support including theory of operation as well as the mechanics. This position will require travel throughout the United States.

Key Responsibilities
  • Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
  • Analyze and evaluate equipment performance
  • Install and remove equipment and systems as required
  • Install required modifications and engineering changes to ensure that the equipment is within specifications and to maximize customer productivity
  • Perform pre-installation assessment and site inspection on equipment in accordance with equipment requirements
  • Provide customer phone support as needed
  • Provide technical support to other technicians as needed
  • Provide sales assistance in demos and/or customer visits
  • Working with the scheduler team, manage and perform preventative maintenance on trained equipment
  • Work closely with and develop strong business relationships with the customer and client personnel
  • Complete all required reporting procedures related to the maintenance and repair of the equipment
  • Completes all required administrative tasks in an accurate and timely manner.
Requirements
  • 5 or more years of field service experience with industry related product lines
  • High School diploma or GED equivalent
  • Working knowledge of electronics or 2+ years field territory assigned experience
  • Computer skills with emphasis on operating systems and hardware.
Preferred Qualifications
  • Bachelor's Degree or equivalent experience and training
  • Relevant experience with specific product line the position is targeting.
  • Outstanding communication, interpersonal and leadership skills.
  • Excellent organizational and time management skills.
  • Understand and embrace importance of communication and its role relative to the customer.

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