Desktop Support Specialist
4 weeks ago
Key Responsibilities
- Provide technical support for desktops, laptops, and mobile devices.
- Troubleshoot and resolve printer issues, including installation, configuration, and repair.
- Support meeting room technology, including video conferencing equipment and presentation systems.
- Install, configure, and maintain print servers and printers.
- Manage print queues and resolve print-related issues.
- Collaborate with IT teams for seamless support and communication.
- Document incident resolutions and maintain accurate records.
- Stay updated with new technologies and trends in desktop support, printing, and meeting room technology.
- Train other engineers on image deployment processes.
- Serve as a Single Point of Contact for Project Management regarding deployment status and challenges.
Requirements
- 2+ years of experience in desktop support or a related field.
- Strong knowledge of Windows operating systems and desktop hardware.
- Experience with printer troubleshooting and repair.
- Familiarity with meeting room technology and video conferencing systems.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Print server management.
- Printer troubleshooting and repair.
- Meeting room technology support.
- Video conferencing system support.
- Certification in desktop support or a related field (e.g., CompTIA A+).
- Experience with IT service management tools (e.g., ServiceNow).
- Familiarity with cloud-based technologies and services.
- Experience in a similar industry or sector.
Education: Bachelors Degree
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