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Front Office Supervisor

2 months ago

Harrisonburg, Virginia, United States Hampton Inn Harrisonburg - University Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Hampton Inn Harrisonburg - University. As a Front Office Supervisor, you will be responsible for providing exceptional guest service, managing front office operations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Service: Provide exceptional guest service, respond to guest inquiries, and resolve guest complaints in a professional and courteous manner.
  • Front Office Operations: Manage front office operations, including check-in and check-out, room assignments, and guest requests.
  • Team Management: Supervise and train front desk staff, provide feedback and coaching, and ensure that all team members are meeting their job responsibilities.
  • Revenue Management: Analyze and manage room inventory, forecast revenue, and implement strategies to maximize revenue.
  • Communication: Communicate effectively with guests, team members, and management to ensure seamless operations and exceptional guest service.
Requirements
  • Education: High School Graduate or General Education Degree (GED) or equivalent.
  • Experience: Minimum of 1-2 years of experience in a customer service or front office role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
  • Certifications: Familiarity with hotel systems and experience with cash handling is preferred.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth.
  • Team Environment: A dynamic and supportive team environment.