Technical Operations Specialist

3 weeks ago


Reston, Virginia, United States Allied Reliability Full time

The Field Service Technician is a key role within Allied Reliability, promoting the brand and providing support to customers across North America.

As a cross-functional role, the Field Service Technician will partner heavily with customers, communicating with engineering, purchasing, and vendors when replacement parts are required.

The position involves a mix of remote work and travel to customer sites and manufacturing plants, with a focus on providing exceptional service and support.

The ideal candidate will have at least 3+ years of professional experience as a technician, with a strong background in electronics and mechanical systems.

Key responsibilities include:

  • Installing and replacing components and products as required.
  • Developing detailed proposals for standard and custom service contracts.
  • Coordinating field service calls to meet group objectives for monthly performance.
  • Resolving customer complaints regarding equipment, supplies, and services.
  • Providing start-up and installation assistance by phone or as needed at the customer job site.

Required qualifications include an Associate Degree of Science in Electronics and the ability to travel domestically and internationally.



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