Client Support Specialist
2 weeks ago
Position: Client Support - Call Center
Work Location: On-site
Contract Duration: 6 months (with potential for extension and conversion)
Compensation: $17/hour on W2
Working Hours: 7 AM to 3:30 PM
The role involves executing transactions within specified timelines while adhering to established procedures to achieve Service Level Agreement (SLA) targets for the designated process, all within the framework of company policies and standards.
Required Qualifications:
Education: High School Diploma
Experience: Minimum of 1 year in a similar role
Key Responsibilities:
- Handling Inbound Calls
- Ensuring SLA and Process Compliance
- Engaging with Customers
- Exhibiting Customer Service and Soft Skills
- Demonstrating a Passion for Customer Support
- Managing Knowledge Effectively
- Applying Basic Troubleshooting Skills
- Understanding Operating Systems
- Utilizing Basic Computer Tools and Applications
- Possessing Basic Knowledge of Printers, PCs, and Laptops
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