Customer Experience Manager

2 weeks ago


Niagara Falls, New York, United States Saks OFF 5TH Full time
Saks OFF 5TH Customer Experience Lead

We are seeking a highly skilled and experienced Customer Experience Lead to join our team at Saks OFF 5TH. As a key member of our store team, you will be responsible for providing exceptional customer service, training and mentoring associates, and ensuring a clean and organized store environment.

Key Responsibilities:
  • Lead the team in delivering outstanding customer service and ensuring a positive shopping experience.
  • Train and develop associates on product knowledge, sales techniques, and customer service skills.
  • Maintain a clean and organized store environment, including inventory management and restocking.
  • Handle customer inquiries and resolve any issues in a professional and timely manner.
  • Collaborate with management to achieve sales goals and improve store performance.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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