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Client Success Specialist, QT Client Relations

2 months ago

San Antonio, Texas, United States BioBridge Global Full time

Company Overview

BioBridge Global is a leading organization in the field of biological testing and donor screening services, recognized for its commitment to excellence and operational integrity.

Position Title: Customer Success Associate, QT Customer Success

Job Summary

As a Customer Success Associate, you will play a pivotal role in supporting Customer Success Managers and various internal teams to ensure outstanding customer experiences, revenue generation, and overall operational enhancement. Your contributions are vital in executing audits and transactional processes that guarantee top-tier service delivery.

Key Responsibilities

  1. Account Management: Assist in managing customer accounts, addressing complex issues, and fostering strong relationships with key stakeholders.
  2. Operational Excellence: Drive initiatives to optimize operational workflows, ensuring efficient customer interactions and implementing best practices.
  3. Revenue Growth: Identify upselling opportunities and collaborate with sales and marketing to enhance revenue strategies.
  4. Churn Mitigation: Proactively address factors leading to customer churn and develop retention strategies to boost loyalty.
  5. Company Improvement: Provide insights to enhance products and services, participating in cross-functional projects aimed at innovation.
  6. Compliance and Audits: Conduct audits to ensure adherence to company standards and maintain accurate records of customer interactions.
  7. Customer Lifecycle Management: Develop strategies to optimize customer engagement at every stage of their journey.
  8. Data Analysis: Analyze customer feedback to identify trends and prepare reports for management to inform strategic decisions.
  9. Training and Development: Mentor junior team members and develop training programs to enhance team skills.
  10. Customer Advocacy: Represent customer needs within the organization and collaborate with product development teams to incorporate feedback.

Qualifications

Education: High school diploma required; Bachelor's degree preferred.

Experience: Minimum of three years in Customer Success or Account Management roles, with a strong background in business operations.

Skills: Excellent organizational, communication, and problem-solving skills are essential. Must be detail-oriented and capable of managing multiple tasks effectively.

Working Environment

This position may require flexibility in scheduling and the ability to work in various environments, including office settings and potentially confined spaces.

Commitment to Values

We uphold the core values of Accountability, Stewardship, Pioneer, Integrity, Respect, and Excellence (ASPIRE) in all our operations and interactions.