Call Center Representative

2 weeks ago


Southbridge, Massachusetts, United States U Mass Memorial Health Full time
Job Title: Call Center Specialist

Are you a detail-oriented and customer-focused individual looking for a challenging role in a dynamic healthcare environment? We are seeking a skilled Call Center Specialist to join our team at UMass Memorial Health.

Key Responsibilities:
  • Answer and direct patient calls in a timely and professional manner, ensuring a positive experience for all callers.
  • Take complete and accurate messages, using established protocols and templates to ensure efficient communication.
  • Schedule appointments and verify patient insurance information, utilizing our electronic health record system and other resources as needed.
  • Update patient demographics and maintain accurate records in our database.
  • Provide excellent customer service, responding to patient inquiries and resolving issues in a timely and professional manner.
  • Maintain knowledge of current OSHA and CLIA regulations, as well as HPS policies and procedures.
  • Collaborate with colleagues to ensure smooth office operations and delivery of excellent services.
  • Perform other duties as assigned, including floating to assist other sites as needed.
Requirements:
  • High school diploma or equivalent required.
  • Minimum of 1 year of receptionist experience, preferably in a healthcare setting.
  • Basic computer knowledge and proficiency in electronic health record systems.
Working Conditions:

This role requires standing, walking, and sitting for extended periods, as well as the ability to lift up to 10 pounds. The work environment is fast-paced and dynamic, with frequent interactions with patients, colleagues, and other stakeholders.

UMass Memorial Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.



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