Customer Relationship Management Specialist

13 hours ago


Big Rapids, Michigan, United States Ferris State University Full time
Job Summary

We are seeking a highly skilled Customer Relationship Management (CRM) Specialist to join our team at Ferris State University. In this role, you will be responsible for the configuration, maintenance, testing, and support of our CRM platform to drive successful enrollment outcomes.

About the Role

This is a full-time continuing position with a salary range of $47,000-$50,000 per year, commensurate with education, experience, and other requirements. Our comprehensive benefit package includes healthcare, vacation time, and more.

Key Responsibilities
  • Analyze data to inform recruitment strategies and integrated marketing plans, supporting new student enrollment projections.
  • Lead and organize training sessions on the effective use of our CRM, both within and outside Enrollment Services.
  • Collaborate with departmental communications liaisons and campus partners to plan and execute ES communication and CRM projects.
  • Operationalize annual cycle preparation, including updates to system rules, testing, and implementation of updates to processes handled within the CRM.
  • Initiate, plan, and monitor projects for CRM process improvements and make high-level decisions when necessary.
  • Provide technical support for applications, event management, queries, reports, document management, communications, and data uploads.
Requirements
  • Bachelor's degree in Information Technology, Information Systems, Business Management, or a related field.
  • Experience in data analytics, report writing, and data hygiene.
  • Ability to develop and maintain positive working relationships with diverse constituents.
  • Demonstrated commitment to diversity, equity, and inclusion.
  • Effective oral and written communication skills.


  • Grand Rapids, Michigan, United States Charles Schwab Full time

    Unlock Your PotentialAt Charles Schwab, we're committed to empowering our employees' personal and professional success. As a Client Relationship Specialist, you'll play a critical role in delivering an unparalleled client experience. You'll work closely with your Client Relationship Manager and Branch Manager to achieve operational success and contribute to...


  • Grand Rapids, Michigan, United States MarketLab Full time

    Key Responsibilities:As a Sales Relationship Manager at MarketLab, you will be responsible for generating higher volume sales from existing customers through effective use of relationship-based selling techniques. Your objective will be to create customer loyalty by leveraging value-added services rather than price-based decisions.Essential Duties and...


  • Big Rapids, Michigan, United States Hearst Full time

    Job DescriptionHearst Midwest Media Group is seeking a highly motivated and customer-focused Customer Service Representative to sell and market classified advertising across several publications.Key Responsibilities:Interact with customers to provide information and respond to inquiries about products and services.Handle and resolve customer complaints in a...

  • Service Desk Manager

    1 month ago


    Big Rapids, Michigan, United States Ferris State University Full time

    Job Summary: Ferris State University is seeking a highly motivated and experienced Service Desk Manager to oversee the day-to-day operations and staff of the Service Desk operations. The successful candidate will provide customer-focused computer support and leadership, working as a liaison to the customers within the University community. Key...


  • Big Rapids, Michigan, United States Ferris State University Full time

    Job Title: IT Operations ManagerAbout the Position:Ferris State University is seeking a highly motivated IT Operations Manager to lead our Service Desk operations. As a key member of the IT Solution Center team, you will oversee the day-to-day operations and staff of the Service Desk, providing customer-focused computer support and leadership to the...

  • Service Desk Manager

    4 weeks ago


    Big Rapids, Michigan, United States Ferris State University Full time

    Job Summary:Ferris State University is seeking a highly motivated and experienced Service Desk Manager to oversee the day-to-day operations and staff of the Service Desk operations. The successful candidate will provide customer-focused computer support and leadership, working as a liaison to the customers within the University community.Key...


  • Grand Rapids, Michigan, United States DTN Management Full time

    Job Title: Grounds Maintenance SpecialistReports to: Service ManagerCompany OverviewDTN Management is a vertically integrated real estate firm based in Lansing, MI. We are one of Michigan's largest and well respected construction, development and ownership companies of multifamily real estate properties. As the Grounds Maintenance Specialist, you will...


  • Grand Rapids, Michigan, United States Flagstar Bank Full time

    At Flagstar Bank, we are seeking a highly skilled Senior Commercial Lending Relationship Manager to join our team. This role will be responsible for developing and maintaining commercial account relationships, generating revenue, and ensuring credit quality.Key Responsibilities:Develop and maintain commercial account relationships to generate revenue and...


  • Big Rapids, Michigan, United States Ferris State University Full time

    Job SummaryWe are seeking a highly organized and detail-oriented International Student Admission Specialist to provide responsible support functions for the Coordinator of International Admissions. The successful candidate will independently collect, process, and ship documents, manage file systems, track and follow up with international applicants, and...


  • Grand Rapids, Michigan, United States Hertz Full time

    Customer Service Associate Job DescriptionThe Customer Experience Specialist provides exceptional customer service that exceeds customer satisfaction and retention goals, fostering a culture of empowerment for employees to deliver outstanding customer experiences. Key responsibilities include first contact resolution, customer interaction experience, and...

  • Plant Manager

    4 weeks ago


    Big Rapids, Michigan, United States Haworth Full time

    Job OverviewWe are seeking a highly skilled and experienced Plant Manager to join our team in Big Rapids, MI. As a Plant Manager, you will be responsible for providing overall direction to manufacturing site operations members for production of products and components that meet Haworth internal standards and both internal and external customer...


  • Big Rapids, Michigan, United States Advantage Sales and Marketing, LLC Full time

    Shape the Future of Shopping ExperiencesWe're seeking a skilled Retail Sales Merchandising Specialist to join our team at Advantage Solutions. As a key member of our sales and marketing team, you'll play a crucial role in helping us deliver on our purpose of connecting people with the products and experiences that enrich their lives.In this role, you'll...


  • Grand Rapids, Michigan, United States AutoZone Full time

    At AutoZone, we're committed to providing exceptional customer experiences. If you're passionate about delivering top-notch service and driving sales through customer satisfaction, we want to hear from you!As a Customer Experience Specialist - Automotive Parts Sales, you'll be the face of our brand, driving sales through superior customer service and...

  • Plant Manager

    4 weeks ago


    Big Rapids, Michigan, United States Haworth Full time

    Job OverviewWe are seeking a highly skilled Plant Manager to lead our manufacturing site operations in Big Rapids, MI.The successful candidate will provide overall direction to manufacturing site operations members for production of products and components that meet Haworth internal standards and both internal and external customer expectations.The ideal...


  • Grand Rapids, Michigan, United States Walgreens Full time

    Job DescriptionJob Summary: We are seeking a highly skilled Inventory Specialist to join our team at Walgreens. As an Inventory Specialist, you will be responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store.Key Responsibilities:Support pharmacy inventory management activities,...


  • Grand Rapids, Michigan, United States Ajilon Full time

    Ajilon is seeking a skilled Customer Care Specialist to join their team. As a key member of the Ajilon team, you will be responsible for handling incoming customer inquiries through various channels, such as phone, email, and live chat, in a professional and timely manner.Key Responsibilities:Address customer concerns, complaints, and questions, striving to...


  • Grand Rapids, Michigan, United States Ajilon Full time

    Ajilon is seeking a Customer Care Specialist to join their team. The ideal candidate will have excellent communication skills and be able to handle a high volume of customer inquiries through various channels, including phone, email, and live chat.Key Responsibilities:Handle customer inquiries in a professional and timely mannerAddress customer concerns and...


  • Grand Rapids, Michigan, United States Ryder Full time

    About the Role:The Customer Logistics Manager will oversee the day-to-day operations for our warehouse and administrative teams, ensuring seamless execution of our Ryder Last Mile Program. This role is responsible for all aspects of Operations and Account Management, including customer service satisfaction, staffing performance management, and compliance...

  • Student Manager

    1 month ago


    Big Rapids, Michigan, United States Ferris State University Full time

    Job Title: David L Eisler Center Student ManagerJoin Ferris State University as a Student Manager in the David L Eisler Center, where you will be responsible for the general operation of the facility at night and on weekends.Key Responsibilities:Carry out David L Eisler Center policies and proceduresProvide exceptional customer service to guests and...


  • Grand Rapids, Michigan, United States Orkin Full time

    Overview:We are seeking a highly skilled Customer Service Specialist to join our team at Orkin. As a critical member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and building long-term relationships.Key Responsibilities:Field incoming requests, schedule service visits,...