Ramp and Customer Service Representative

2 weeks ago


Reno, Nevada, United States Alaska Airlines Full time
About the Role

We are seeking a highly skilled and customer-focused Ramp and Customer Service Agent to join our team at Horizon Air in Reno, NV. As a key member of our airport team, you will be responsible for providing exceptional guest service and ensuring the smooth operation of our ramp and customer service functions.

Key Responsibilities
  • Assist guests with travel needs, including answering inquiries, baggage handling, ticketing, and boarding flights.
  • Work outdoors in various weather conditions to perform below-wing functions, such as transporting baggage and cargo, loading and unloading luggage and cargo, and marshaling aircraft.
  • Perform aircraft grooming and security searches.
  • Process and secure guest luggage, including filing and maintaining luggage claims as necessary.
  • Load and unload luggage and cargo using conveyor belts.
  • Perform other duties as assigned by management to ensure complete guest satisfaction.
Requirements
  • Strong written and verbal communication skills.
  • Ability to juggle multiple tasks in a fast-paced environment.
  • Valid unexpired driver's license issued by a US state, US territory, or the District of Columbia.
  • Ability to learn and operate a computerized reservation system.
  • Typing speed of at least 25 WPM.
  • Ability to consistently lift 50 pounds.
  • Ability to stand for long periods of time and perform physical tasks.
  • Ability to communicate in English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Authorized to work in the U.S.
Preferred Qualifications
  • Minimum of 1 year of customer service or community service experience.
  • Airport SIDA Badge Requirements.
What We Offer

As a Ramp and Customer Service Agent with Horizon Air, you will receive a competitive total rewards package, including:

  • Free stand-by travel privileges on Alaska Airlines and Horizon Air.
  • Comprehensive well-being programs, including medical, dental, and vision benefits.
  • Generous 401k match program.
  • Quarterly and annual bonus plans.
  • Generous holiday and paid time off.

We are an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disability status, genetic information, or other legally protected characteristics.



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