Ramp and Customer Service Agent

2 weeks ago


Reno, Nevada, United States Alaska Airlines Full time
About the Role

As a Ramp and Customer Service Agent at Alaska Airlines, you will play a vital role in ensuring the smooth operation of our airport teams. Your primary responsibilities will include assisting guests with travel needs, performing below-wing functions, and providing exceptional customer service.

Key Responsibilities
  • Assist guests with travel needs, including answering inquiries, baggage handling, ticketing, and checking-in passengers and boarding flights.
  • Perform below-wing functions, such as transporting baggage and cargo, loading and offloading luggage and cargo, aircraft marshaling, pushing back the aircraft, and deicing.
  • Provide exceptional customer service, including greeting and directing guests, making announcements, processing standby's and upgrade requests, and securing guest luggage.
  • Load and offload luggage and cargo using conveyor belts.
  • Perform other duties as assigned by management to ensure complete guest satisfaction.
Requirements
  • Strong written and verbal communication skills.
  • Ability to juggle multiple tasks in a fast-paced environment.
  • Valid unexpired driver's license issued by a US state, a US territory, or the District of Columbia.
  • Ability to learn and operate a computerized reservation system.
  • Typing speed of at least 25 WPM.
  • Ability to consistently lift 50 pounds.
  • Ability to stand for long periods of time.
  • Ability to bend, stoop, squat, reach, and grasp.
  • Ability to perform basic mathematics.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Ability to participate in paid training that may require overnight travel.
  • Ability to obtain USPS Mail Handling Certification, depending on work location.
  • Ability to obtain airport security clearance.
  • Ability to communicate in English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Authorized to work in the U.S.


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