Medical Assistant Supervisor
2 weeks ago
Under the supervision of the Medical Assistant Supervisor 3, guided by policies and procedures of the Ambulatory Services, and in collaboration with the Infusion Nursing Staff, the Medical Assistant Supervisor 2 works independently and has primary responsibility for the supervision of the medical assistant staff.
Responsible for supervising the operational, human resource, and clinical competency skills of the medical assistants who work in the practice, including staff schedules.
Candidates should have a strong knowledge of practice operations, patient support care clinical standards, and care delivery systems, external regulations, and internal policies.
Detail-oriented with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions.
Solid interpersonal skills for effective collaboration and problem-solving with all levels of management and staff.
Skills in written and verbal communications, with the ability to convey clinical and technical information in a clear and concise manner.
Knowledge of business software and specialized applications and data management systems used in clinic/center patient care.
This position requires flexibility to orient and work at all UCSF Medical Center locations.
Responsibilities- Supervise medical assistant staff, including scheduling and workflow management.
- Coordinate and assign lunches and breaks for all MA staff, and re-assign tasks when other MA's are absent.
- Oversee the workflow ensuring an efficient, well-run operation, paying attention to room utilization and wait times.
- Assist in the delivery of care to patients in the Adult Infusion Center, performing and assisting with a variety of clinical procedures, reconciling patient's medications, and communicating health care maintenance reminders.
- Perform assigned patient care and laboratory procedures in support of the primary or specialty care services provided to patients within the practices.
- High School Diploma or GED.
- 1-2 years of experience as a medical assistant.
- 6 months of supervisory experience. Demonstrated competency in current role can be considered in lieu of supervisory experience.
- Demonstrated skills to effectively supervise patient care support staff.
- Strong knowledge of practice operations.
- In-depth knowledge of patient support care clinical standards and care delivery, systems, external regulations, and internal policies.
- Bachelor's degree in a related area and/or equivalent combination of experience/training.
- Bilingual or multilingual capability (Spanish-Russian-Cantonese).
- National certification as a Medical Assistant from a recognized program (NCCT, AAMA, CCBMA, or AMT).
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