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Bilingual Customer Service Representative

2 months ago

Jeffersonville, Indiana, United States Heartland Hire Full time
About the Role

We are seeking a highly skilled and bilingual customer service representative to join our team at Heartland. As a customer service specialist, you will be responsible for providing exceptional service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Provide product and service information to customers
  • Enter data into client provided systems and databases
  • Escalate unresolved customer grievances to more experienced representatives or designated departments
Requirements
  • High school diploma or equivalent
  • Proficient in Spanish and English
  • Typically no relevant experience required
What We Offer

We offer a competitive benefits package, including medical benefits, tuition reimbursement, and professional development opportunities. Our team members also enjoy a dynamic and inclusive work environment, with opportunities for growth and advancement.

At Heartland, we are committed to providing exceptional service to our clients and customers. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.